FAQ's

Delivery

  • Do you offer free shipping?
  • Are there any restrictions to where do you deliver?
  • Do you deliver to PO Boxes & APO/FPO addresses?
  • Can you deliver to a different address than my billing address?
  • Will I be charged customs and imports duties?
  • What if I am not in when my parcel is delivered?
  • What should I do if I receive an incorrect or faulty item?

Ordering

  • How do I know that you have received my order?
  • Do I have to register to shop at www.anaaga.com?
  • Is it safe to order online?
  • How can I pay for my order?
  • Can I make changes to my order?
  • Can I track my order?
  • Can I cancel my order?

Returns

  • How long do I have to return an item?
  • Why should I use a trackable shipping carrier for my returns?
  • How do I return an item?
  • How long does it take to process my return?
  • Can I exchange an item?

Technical Help

  • How can I contact ANAAGA?
  • How do I update or review my personal data?
  • What should I do if I have forgotten my password?
  • Why am I experiencing problems when entering my payment details?
  • How do I unsubscribe from your newsletters?

Products/Stock

  • How can I find out more information about a product?
  • Will you be getting more stock?
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